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Frequently Asked Questions |
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What if I change the location of my business? |
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To change your address, call us on our help line number. The details about your personal information will be updated before your next bill is issued. You can also submit your new address on line. |
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How will you bill my calls? |
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Business as well as Home phone calls are charged per minute. |
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How do I pay my bill? |
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You can choose any of the following options best suitable for you to pay the bill. |
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- Payment through phone
- Payment through Internet
- Payment by cheque
- Post Bill pay
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Can I add or remove a phone line? |
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Yes, simply call our account management team. |
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Can I take advantage of call management services? |
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Yes, you can take advantage from features like call waiting, call forwarding, caller display, call barring. |
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What will happen if I don't pay my bill one month after the due date? |
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Non-payments of bills usually results in disconnection of service, extra costs, legal fees and affects credit rating. |
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How do I pay by cheque? |
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You can make your payment by cheque. Please be sure to enclose the remittance slip from the bottom of your bill. |
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How do I sign up? |
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Choose a MAX Telecom product that suits your needs and begin the registration process. Submit your existing phone number, your personal and billing details to create a MAX Telecom account. |
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How long does it take for a technician to fix my maintenance problems and faults? |
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It will take only two days to solve your maintenance problems and faults. |
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